In light of the unprecedented, global response to COVID-19, we want to provide you an update on how this situation may impact Stitch.
To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact Stitch Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation. Please refrain from contacting us multiple times about the same issue as this can cause further delays.
We thank you again for your patience and understanding during these challenging times and for being a loyal Stitch customer.
Can I still place orders online?
Stitch has closed all physical locations until further notice. However, our team continues to work from our warehouses, therefore online orders will still be delivered. You can place orders on both our platforms: www.stitch.sa & our mobile application.
Is my delivery going to be delayed?
Our goal is to fulfill orders within our usual time frames. However, delivery times are dependent on the capabilities of our delivery partners as well as any government’s recommendations or regulations towards self-isolation. We are a global marketplace, and it is possible that we might experience delays in delivery times.
You can also follow DHL service alerts to keep up to date on COVID-19 shipping delays.